Terms and Conditions

The Kent & Surrey Golf & Country Club

Tee Bookings & Green Fees

Payment & Booking

  • All golfers must pay a green fee or have a valid membership to access the courses.
  • All golfers must book tee times (visitors and members)
  • You may book a tee time by calling the venue
  • All players are required to check in at reception on arrival
  • We operate course marshalls that will request to view a receipt of green fee payment or member bag tag
  • If the course is busy and you book in groups of 3 or less, you may be partnered with others in a similar situation

Unable to make a booking, or want to make changes?

  • If you are unable to make your tee time please call the golf venue and we will be pleased to reschedule your original booking to another day. Please do not email as we may not see it before you are due to arrive.
  • Your new tee time must be within 2 months of the original booking and within the same price band (e.g if your original tee time was within our ‘Twilight’ price band, your new tee time must also be in this price band)
  • You must call us in advance of your original booking to notify us you are unable to make your tee time. We are unable to reschedule tee times if we have not received notification in advance
  • We will only reschedule your original tee time once – we are unable to make further changes to a tee time that has been previously rescheduled

Can I get a refund?

  • Refunds are only issued in the event of course closure made by management, due to unsafe conditions or emergency maintenance

What happens if I book/pay online and some of the players in my tee time are unable to make it on the day?

  • Partial refunds will not be issued if less golfers arrive on the day of play, however we will be pleased to reschedule your complete booking to another day within 2 months of the original booking. Please call your golf venue to reschedule your tee time.
  • The alternative time/date must be the same price band as the original booking

What happens if it’s raining or the weather is unfavourable?

  • We do not offer refunds for unfavourable weather.
  • If management are required to temporarily close the course due to emergency maintenance or unsafe conditions (these conditions will be defined by the Company), we will contact you to issue a refund or reschedule your tee time to the equivalent value of your original booking.
  • In the event that lightning stops play you may either resume your round when safe to do so, or we will reschedule your tee time to the equivalent value of your original booking.

Golf Society Bookings


  • A golf society booking is for a minimum of 12 players.
  • Societies must be booked in fourballs. The Club reserves the right to pair-up golfers on the day.
  • The Customer agrees to take full responsibility, and reimburse the Club, for the cost of repair arising from any damage to the property, contents or course and grounds by the players in their golf society.


  • All bookings require a deposit of £5 per person to be paid at the time of booking. If the event occurs less than 14 days from booking then full payment is required at time of booking.
  • Tee times will only be guaranteed on receipt of a deposit and signed booking form. The Club reserves the right to cancel any booking without liability in the event of non-payment of a deposit.
  • Deposits are non-refundable except in accordance with the Cancellation policy below.


  • We will contact the customer to confirm the number of attendees 7 days prior to the event. The full invoice amount (less deposit) will be payable on the day of the event for the amount of players confirmed 7 days prior to the event. A reduction in the invoice amount will not be offered for a shortfall of numbers on the day of the event.
  • If more attendees arrive on the day of the event than confirmed 7 days prior to the event, then each additional player will be charged as per the agreed amount, subject to availability.
  • We reserve the right to reschedule the event if the attendance differs significantly from the number of attendees confirmed at the time of booking.


  • Cancellation charges are outlined below.- a. 7 days or more prior to the golf event – All deposits lost or event transferred to a future date.- b. Within 7 days prior to golf event – Full balance payable.
  • We will not be liable to offer a reduction or refund part or full in the event that weather affects your event.
  • We reserve the right to cancel the event due to course closure for any reason. This does not include course closure due to weather, unsafe ground conditions or essential maintenance following poor weather or other reasons outside of our control. In the event that course closure is due to planned maintenance work, then a refund or alternative date will be offered.


  • For all bookings payment of the balance is to be made in full no later than the day of the event prior to the first tee time.
  • We are not liable to offer reductions or reimbursement in the event that weather affects your golf day in any way whatsoever excluding section 14.
  • The Customer agrees to take full responsibility, and reimburse us for the cost of repair arising from any damage to the property, contents or course and grounds by the players in their golf society.
  • All prices quoted include VAT unless otherwise stated.



General Terms

Refunds on Promotional Offers

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Access to Our Site

  • Access to Our Site is free of charge.
  • It is your responsibility to make any and all arrangements necessary in order to access Our Site.
  • Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period

Intellectual Property Rights

  • All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
  • You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
  • You may:
    • Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
    • Download Our Site (or any part of it) for caching;
    • Print pages from Our Site;
    • Download extracts from pages on Our Site; and
    • Save pages from Our Site for later and/or offline viewing.
  • Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
  • You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.


You may not use the thekentandsurrey.co.uk (.com) Site for any of the following purposes:

  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
  • Gaining unauthorised access to other computer systems;
  • Breaching any laws concerning the use of public telecommunications networks;
  • Interfering or disrupting networks or web sites connected to the thekentandsurrey.co.uk (.com) Site;
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
  • Pacalis (Edenbridge) Limited reserves the right to refuse to post material on the thekentandsurrey.co.uk (.com) Site or to remove material already posted on the thekentandsurrey.co.uk (.com) Site.


  • To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
  • To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
  • If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
  • We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
  • We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
  • Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Applicable Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

International Use

  • Pacalis (Edenbridge) Limited, Trading as The Kent & Surrey Golf & Country Club, makes no promise that materials on the thekentandsurrey.co.uk (.com) Site are appropriate or available for use in locations outside the United Kingdom, and accessing the thekentandsurrey.co.uk (.com) Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Changes to These Terms and Conditions

  • We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
  • In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Registered Address:

Pacalis (Edenbridge) Limited

1 London Road


BN18 9BH

Company Number:


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